FAQ

Ordering

What if I need to modify my order?
No worries! If you would like to modify your order and it has not been processed, please contact us. But remember that once your order has been prepped for shipping, it cannot be modified.

An item I NEED is sold out. When will it become available again?
Sorry! If an item is listed as sold out, it is unavailable for purchase. But there’s still hope! You can click the ‘size sold out?’ link on the product page and sign up to receive restock notifications. You can also reach out to us for more information.

I received a damaged product. What should I do?
Oh, no! This shouldn’t happen and we are so sorry. Reach out to us and we will make it right.

How do I find out when new products are releasing and when?
Follow us on social and sign up for our newsletter for insider news and gorgeous updates.

Product

How can I find out more information about a product?
You can learn all about our gorgeous cruelty-free products on the individual product pages. If you have any other questions, let us know by emailing hello@crushxo.com!

What skin types are CRUSHXO products suitable for?
Our products are appropriate for most skin types.

Will my product melt/dry/freeze/expire/etc.?
We recommend using the products within 12 months after opening. In certain conditions, you may see separation in some formulas, which is totally normal and why we recommend you shake well before applying!

Do you test on animals?
Are you kidding? NOPE. NOPE. NOPE. Our products are 100% cruelty-free and ingredients have never been tested on animals.

Are your products vegan?
All of our makeup brushes are vegan. As far as products, we are continually evaluating alternatives to animal-derived ingredients. While most of our products are vegan, however, certain CRUSHXO products may contain animal derivatives. If you would like further information as to which CRUSHXO products contain animal derivatives and which don’t please contact us here!

Are CRUSHXO products gluten-free?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten, and the ingredients contained in our formulas, we recommend talking with your doctor.

Do CRUSHXO products contain parabens?
No, all of our products are paraben free!

Is there a Pro Discount for makeup artists?
If you’re interested contact us by emailing hello@crushxo.com.

How do you suggest applying your products?
We recommend using the CRUSHXO tools and brushes for optimal application, but we love using our fingertips for a lived-in dewy application.

How do I know what shade is right for me?
Send us a selfie at hello @crushxo.com! We will find the closest shade match for you!

I’m a blogger, creator, or influencer and want to review your products — how can I request samples?
We keep samples to a limited amount each month to reduce our carbon emissions, waste, and environmental impact. However, we do love working with bloggers and creators, so give us a shout at hello@crushxo.com and let's see what we can collaborate on!

Can I get a sample for personal use?
Sorry! Because we are committed to minimizing our carbon footprint, we do not issue product samples for personal use.

How did you decide which charities to partner with?
We wanted to pick causes that are global in impact and affect women and girls in different regions in the world. We also wanted to partner with organizations where we could make a sizeable impact, and our team and ambassadors could work directly with the founders to create lasting change.